INFO
Chick-fil-A approached my employer CD2 Learning (now FACTS) with the need for an interactive way to get onboarding employees familiar with various procedures and protocols before coming on-site.
Bagging Module
This module involved a three step system that would cover the required cutlery, the particular order in which items had to be placed in the various available bag sizes and the various sauces and dressing included with specific menu items.
Tools Used: Adobe XD, Photoshop, Illustrator
The scope for this particular module wouldn’t allow for a fully interactive learning simulation but had to be stimulating enough to keep the learner’s attention and get them familiar with Chick-fil-A’s POS system.
As such I had to ensure that the visuals used were as close to the ones employees would see on the job, while not immersing them in a simulative experience.
The module would have employees bagging 5 different orders, each one going through the 3 step process to ensuring completion.
I added a timed component to the module that would simulate the rush employees would feel as orders piled on and locked each new order sequentially to ensure they would complete each order, in order.
Each step involved a series of interactions employees would have to correctly hit to move onto the next step, each with hint states and feedback incorporated to help guide users having trouble with remembering the correct procedure.
Food Assembly
INFO
Having a preliminary experience of assembling different Chick-fil-A menu items is an excellent primer for employees remembering the ingredients and assembly order.
Winning Hearts
INFO
Chick-fil-A hospitality is founded on 4 foundational pillars. The Winning Hearts Everyday Module gives employees clear examples of how to practice each of the foundational pillars and gives them gamified scenarios where they can practice appropriate responses.
